415-C:5 Recordkeeping Requirements. –
I. Books and records:
(a) An obligor shall keep accurate accounts, books, and records concerning transactions regulated under this chapter.
(b) An obligor's accounts, books, and records shall include:
(1) Copies of each type of consumer guaranty contract issued.
(2) The name and address of each contract holder to the extent that the contract holder has furnished the name and address.
(3) A list of the locations where consumer guaranty contracts are marketed, sold, offered for sale, issued, made, or proposed to be made.
(4) Claims files that shall contain at least the date and description of all claims or requests for services or expenditures related to the consumer guaranty contracts.
(c) Except as provided in paragraph II, an obligor shall retain all records required under subparagraph (b) pertaining to each consumer guaranty contract holder for at least 3 years after the specified period of coverage has expired.
(d) An obligor may keep all records required under this chapter on a computer disk or other similar technology. If the records are maintained in other than hard copy, the records shall be capable of duplication to legible hard copy at the request of the commissioner.
II. An obligor discontinuing business in this state shall maintain its records until it furnishes the commissioner satisfactory proof that it has discharged all obligations to contract holders in this state.
III. An obligor shall make all accounts, books, and records concerning transactions regulated under this chapter or other pertinent laws available to the commissioner upon request.