376:16 Complaints; Hearings. –
I. The department may investigate, upon complaint or on its own initiative, or hold a hearing, after notice, to determine the appropriateness for any common carrier or carrier by motor vehicle transporting persons between points in this state of:
(a) Any filed or proposed rate, fare or charge; or
(b) Any carrier regulation or practice affecting a rate, fare or charge.
II. If the department finds that any rate, fare or charge is unjust, unreasonable, unlawful or unjustly discriminatory or unduly preferential or prejudicial, the department may order:
(a) A new rate, fare or charge, including maximum or minimum amounts; or
(b) A new regulation or practice to be followed by the carrier.
III. The department shall, after hearing, upon complaint or on its own initiative when it is in the public interest, establish:
(a) Through routes, including the conditions of their operation;
(b) Joint rates, fares and charges, including maximum and minimum amounts; and
(c) Carrier regulations or practices affecting the transportation of passengers by motor vehicle.